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Everything you need to know about reducing workplace violence, in the time it takes to drink a cup of tea
Factors that can cause violence in the workplace are:
Risk factors causing violence include:
Drink, drugs or inherent aggression/mental instability;
Resentment (having no right to appeal decisions);
Impatience;
Frustration (due to lack of information or boredom); and
Anxiety (lack of choice, lack of space).
Recommendations for employers include:
Assess the risks to workers (including the risk of foreseeable violence), decide how significant these risks are, prevent or control the risks, and develop a clear management plan
Consult with the workforce and their representatives about risk assessments and actions
Ensure that everyone is aware of the violence prevention policy and their responsibilities
Establish clear grievance and disciplinary procedures.
Control methods or risk reduction techniques include:
Provide a clear statement to staff and service users that violence will not be tolerated and will be treated as a disciplinary offence (up to and including dismissal or, if appropriate, criminal action); together with information on how to report harassment and violence
Be clear what constitutes unacceptable behaviour on the part of managers/other workers as well as service users or members of the public
Monitor violent and abusive incidents to determine trends and actions that can be taken to mitigate them
Provide a statement of the overall approach to preventing and dealing with the risks of harassment and violence, including training
Provide advice to workers on relevant legislation applicable to them/their responsibilities within the workplace
Advise that the victim keep a diary of all incidents (and possible witnesses) and copies of anything that is relevant
Provide support to the victim
Include information as to how the policy is to be implemented, reviewed and monitored
Make clear that false (i.e. malicious) accusations will not be tolerated and may result in disciplinary action.
A full briefing on Violence in the workplace is available through the Barbour EHS service.
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In Brief: Violence in the workplace (guidance)Everything you need to know about reducing workplace violence, in the time it takes to drink a cup of tea
Safety & Health Practitioner
SHP - Health and Safety News, Legislation, PPE, CPD and Resources
The information regarding violence and agression at work is all very good. But how would it be achieved when employees are working on the public highway, how do you get the message across to the general public at large when they are the agressors . . . . Eg shouting at employees cutting grass for making a noise at 9am because they want a lie in ….
Can I get a copy of this on PDF please
just send me PDF format
In Brief: Violence in the workplace (guidance)
Please could you send me a copy to digest & discuss during my H&S courses?
Thank you
The information regarding violence and agression at work is all very good. But how would it be achieved when employees are working on the public highway, how do you get the message across to the general public at large when they are the agressors . . . . Eg shouting at employees cutting grass for making a noise at 9am because they want a lie in ….