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November 19, 2018

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Safety Talks

Video: Four steps to a better safety culture – SHP Safety Talks with Tim Marsh

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Revisit the opening video in SHP’s Safety Talks series as it passes the milestone of 10,000 views.

In the first video Professor Tim Marsh, Honorary Professor, Plymouth University and Managing Director at Anker & Marsh Safety, explains the four steps to a better safety culture.

Safety culture

Tim explains the four steps towards a safety organisational culture as:

  1. Compliance (though that has diminishing returns)
  2. Mindful safety
  3. Transformational leadership
  4. Employee engagement

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Video: Four steps to a better safety culture – SHP Safety Talks with Tim Marsh In the first video Professor Tim Marsh, Honorary Professor, Plymouth University and Managing Director at Anker & Marsh Safety, explains the four steps to a better safety culture.
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Showing 31 comments
  • Dominic

    Nice. Good Job. Congratulations on the Professorship

    • tim

      Many thanks for the kind comments Dom (and to all below). It’s really encouraging to read that Heather and Mark at UBM were right and that these short conversation starting pieces are indeed a useful medium. I can only hope readers enjoy what were thought were the ‘interesting’ ones towards the end of the set even more!

  • Louise Terry

    Hi Tim,

    I really enjoyed this short video and agree with your comments. We are on a great journey towards a positive safety culture and are seeing many of the things you talk about although most people think training is the answer to everything!

    Your video has encouraged me to buy your book and the fact that you are Welsh means it must be true!

    • Tim

      To respond to Vicki and Paul

      It sounds as if you are on it already. Of course we have to demonstrate compliance for – shall we say – ‘practical’ reasons (as well as BE compliant in the vast majority of cases) I think the key point is that the (or rather one) key mindset needed to push on to excellence is that compliance is but base on.

      Tim

      PS Louise, the cheque is in the post … along with a proposal of marriage!

      • Nick Molloy

        Tim
        You summed up in one sentence a key issue that many companies misunderstand or hide behind – that “compliance is but a base”. It should not be a point at which companies stop but start from.

  • Graham Watson

    An excellent engaging presentation. I’m going to take these ideas forward and perhaps use them in a presentation to a staff meeting. It would be ideal for my company.
    Can’t wait for the next episode.

  • Vicki

    I agree that engagement with the risk and dynamic risk assessment is best but how do you do this and still ensure you have demonstrable compliance with the requirements of the management of health and safety at work regs i.e. you are required to have a written risk assessment for all activities undertaken. Is advising the regulator in the event of an unlikely, (but still possible) incident where the individual hasn’t taken all risks into account and has unfortunately injured themselves that they had been trained and empowered to complete dynamic risk assessments likely to be sufficient?

    I work with an extremely competent bunch of people who do engage and dynamically risk assess the work that they complete. I still get them to create job safety analyses which they tend to reject as they are already doing this but I feel that we need the record.

    I would be interested to understand how other people manage the requirement for proof when you know your people are adequately risk assessing and working safely the majority of the time.

    Thanks

    Vicki

    • Safetylady

      Excellent, as ever from Mr Marsh, with great real-world examples – the crossing the road and ‘engaging with risk’ especially. Looking forward to the next ‘desk-top talk’.

    • Safetylady

      Oops – sorry – posted my comment to Tim as a reply to Vicki only. Should be in sequence with the rest . .

      However, I did mean to post this (below) as a direct response to your point Vicki . . a bit technical but you did ask.
      It’s not quite true that everything has to be risk assessed, or that all risk assessment has to be written down, although insurance companies might have you believe this.
      Firstly, risk assessment is required (only) to identify where measures to comply with statutory requirements are needed. The HSWA and ‘sfairp’ do push the expectation beyond that to be fair, but that’s what the actual Management regs say.
      Secondly, only ‘significant’ findings need to be recorded. I agree that this distinction is not always an easy one, but the regs would specify if they meant ‘everything’.
      Thirdly, there are ways of ‘recording’ findings (as above) beyond writing them down. The regs do not specify a recording method – some guidance does refer to ‘written records’ but probably for simplicity.
      So for dynamic situations it may be that video or audio records of thought processes and decisions (to supplement the standard rules) will work better.

  • Paul Prosser

    Sometimes you just need the evaluation of culture to be re-explained/defined and I find that in this case Tim has does this so well.

    I also thaik that Nikki makes an excellent point and I would welcome being included in any response to her question

  • Charles McLaughlin

    It is correct that improving the workplace safety culture of any organisation is considered a transformational leadership process. However, this is unrealistic, and indeed just too simplistic as two very important and extremely critical arguments are made over transformational leadership being the be all and end all of improving workplace safety culture. These are:

    (1) That all transformational leaders are operating at the same effective and efficient level, and all have the necessary skills to achieve the desired performance outcome, such as; conceptual skills, conflict management skills, interpersonal skills, decision-making skills, political skills, and influence & motivation skills, this is clearly not the case. In addition and perhaps most importantly…

    (2) It is not clear whether the internal, and or external situational variables present will have either a negative effect, and or a positive effect in increasing the likelihood of achieving the performance outcome. This uncertainty is understandable, and could be argued that it is completely justified. If there were no internal, and or external situational variables influencing the transformational leadership process when attempting to improve the workplace safety culture of the organisation then we would have the unrealistic scenario of straight-line success from the current situation to the performance outcome being achieved.

    To achieve the purpose of improved workplace safety culture today’s safety leadership professional will require a more flexible, and adaptive response, indeed they have to have a much broader style of leadership that encompasses not just one but many styles to help support the desired performance outcome.

  • Vince Butler

    Excellent idea and execution, practical examples really well put. Well done and if episode 2 is even better – you are doing a superb job with this series. I think the words: valued, respected and appreciated come to mind, thanks for that.

  • Wayne Jones

    This is a very engaging article and I would recommend using 5 minutes of your time to listen to some interesting and thought provoking ideas which are very well promoted

  • Kevin

    I thought this video was excellent, well presented in an engaging way, with good examples to explain key points.
    Looking forward to the next ones.

  • Gary Pearson

    Hi Tim,

    Many thanks for the information on the short video. Safety Culture / Behavior is something that to be honest we are just starting to look into and your short video has certainly helped in our upcoming journey.
    Keep up the great work and I look forward to the next video.

  • Bill Pomfret

    This is an excellent introduction to safety culture, I look forward to future editions, Congratulations on the Professorship

  • mieczyslaw

    absolutelly right!

  • Catherine

    I loved this talk, very clear and focused. At first I thought I might listen to something that I may not get engaged with, but once I started to listen I was happy to continue and by the end of it I felt as if the message is simple, logical and understandable. The perfect thing to keep updated with in a short space of time. Well done!

  • Steff Williams

    Excellent short clip, very informative and easy to relate to.
    I would add that to assist with Culture, if people within any organisation can answer yes to these three questions, then the company is in a great place:

    1) Is Respect and Dignity shown to everyone within the organisation across all levels – i.e. By the most senior person to the most junior or contractor etc?

    2) Do you have meaning in your life – i.e. So that your work means something to you?

    3) Do you regularly receive recognition for your contribution at work?

    Tim – also congratulations on the recent book which I have read – Safety Savvy – a great little read and very thought provoking.

    Look forward to the next short clip in this series.

    Steff

  • Kevin

    I absolutely agree with the theory behind all this.
    The problem I see from the small-business end is not normally a lack of employee engagement, but a lack of Director-level engagement – the normal things: not turning up to meetings, poor communications – internally and externally; overly focussed on ‘compliance’ (whatever that is – normally just represented by paperwork, rather than practices); lack of acknowledgement of their role in setting standards; excuse-making over risk decisions, blame culture etc.
    At the small business end there’s often a lack of time to spend on H&S so the theory has to necessarily be put on the ‘back burner’.
    Some sort of ‘compliance’ (as they understand it) is what they’re paying for – often by the ‘just tell us what to do’ method, and any more than that can be viewed as unwelcome interference with their management style and a concept too far…

  • Steve

    As always excellent and thought provoking – many thanks Prof Tim. One of the biggest cultural challenges our profession (and any other for that matter) face is getting communications right.
    In the emerging workplace we need to focus less on HS professionals communicating the message and more on how we engage with people so that they become more receptive to the messages. For me this is an important distinction and analogous to Tims four steps in that more and more we find that people want to and indeed need to get involved, being mindful.
    Before we invest our time in something we need to get a feel for its value, we can only do this if we feel involved, we need to feel relevance; as such creative and innovative methods of communication are more and more important.
    These four steps provide a solid foundation for an immersive approach to compliance and sustainable behaviours from initial induction to routine education; if we get this right not only do we create a culture of transformational leadership, but more importantly a culture of transformational followship.
    Many thanks again
    S

  • Peter Crossingham

    Hi Tim,

    Great work on finding simple ways to explain safety culture. The presentation on similar things you did at Tata Steel was also excellent.

    Keep up the good work!

    Peter.

  • Heather Beach

    Hi Tim – great job as always. Delighted these are flying. It isn’t just down to the idea – your execution is outstanding as always. You really make safety engaging. Which is the point after all!

  • John

    Some good points:
    Broad compliance instead of Blind compliance
    I like the crossing example – I often argue that it is safer to cross the road away from a crossing because you are making a deliberate conscious decision

  • Lee F

    Its a pleasure hearing someone say what you want to say all the time, but haven’t got the same intellect. Totally professional

    presentation which makes so much sense, thank you Professor Tim !

    Regards

    Lee

    • Tim

      Lee, that’s really overly kind. (Thanks anyway though!)

  • Luke

    Tim, I have just started as a H&S Assistant and these presentations have been fantastic in summarising some amazing point. Probably the most engaged I have been when looking for talks on H&S subjects.

    • Tim

      Thank you Luke. That’s exactly what we were trying to achieve! Tim

  • Chris Watcham

    Excellent! going to present this as a snapshot at our annual company conference. Good work old chap

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