Stephen is responsible for SoloProtect’s business in UK, Europe and New Zealand. Prior to joining SoloProtect, Stephen held senior positions in two major blue-chip UK companies, RAC (Royal Automobile Club of Great Britain) and Volkswagen Group and has over 20 years’ experience delivering high quality, efficient operations with exemplary levels of customer satisfaction.
Stephen’s successful track record comes from delivering transformation change across multiple disciplines including asset deployment, customer satisfaction improvement programmes, customer service operations, sales & service contact centers & mission critical operations. A common theme in his working experience has been supporting customers in distress situations such as his many years in roadside rescue & most recently, lone worker safety. Stephen has also successfully led a number of prestige motor manufacturer customer service operations and therefore truly understands the high expectations of customers and how to deliver them.
Passionate about customer service and customer experience improvement, Stephen has led contact centers & operations of varying sizes that include service, sales, asset deployment, customer onboarding & technical support services in out-sourced, in-house & regulated environments.