Feedback from the field: Workers under pressure

A closer look at the frontline worker experience

Feedback from the FieldThey hold consumer safety, product quality and brand reputation in their hands. But are we giving our frontline workers the tools and support they need to do their best work, every day?

Understanding how the frontline workforce operates is a constantly moving target for businesses, which has led SafetyCulture and YouGov to once again take a pulse check. This year, research has revealed frontline workers are increasingly under the pump, reporting high levels of stress being felt at work and at home.

Organisations can pay a high price for failing to address issues that make work more challenging. This has been seen in the last year, with unprecedented levels of employee turnover as one of the more visible costs. It’s more pressing than ever to understand what matters to the workforce that keeps the world moving — before they move on themselves.

This report shines a light on several pressure points — areas that organisations can and should examine within their business. By exploring the feedback coming directly from the field, we can find a guide for unlocking opportunities and helping employers to improve their operations.

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