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December 29, 2010

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Customer feedback key to A-Plant

In December, A-Plant held an Environmental, Health & Safety (EHS) Customer Forum to give its customers the opportunity to voice their opinions, concerns and ideas on key health and safety topics, as well as experience hands-on taster sessions and demonstrations on the latest safety products to hit the industry.

The December forum, one of four the company holds every year, was held at the A-Plant Service Centre at Olway Works in Leeds. Health and safety professionals from Ringway, Balfour Beatty and Freedom Group attended the event, which was hosted by Douglas McLuckie, A-Plant’s director for EHS and performance standards.

The December EHS Forum focused on the following areas:

  • A-Plant’s customer training offering;
  • the company’s IT solutions packages;
  • Reactec – hand-arm vibration; and
  • the Auto Tool Hire Unit – an unmanned, fully automated cabin, which is said to provide instant access to tools and other equipment.

Each subject area involved a comprehensive discussion on how the industry and A-Plant’s customers will benefit from the offering available. Customers were also invited to tour the Auto Tool Hire Unit.

One customer commented: “I think this has been one of the most informative and interesting customer events I have been to. It is a breath of fresh air to see a company taking innovation and customer feedback so seriously. Not only will this help customers but it will benefit the industry in a huge way; more companies should take example from A-Plant in their efforts.”

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