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June 23, 2009

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Lone-worker protection

Reliance has announced the roll out of Reliance Protect, an end-to-end lone worker protection solution for NHS staff. The rollout commenced in May, following the commitment by then Health Secretary, Alan Johnson, to improve the safety and security of NHS staff.

The Protect solution comprises the supply of an Identicom security device, including SIM card and network connection, end-user training, full 24/7 manned monitoring, and a dedicated service desk.  

The solution costs under £10 per month for users on a three-year contract. These pricing and terms are also available to other public-sector organisations through the framework agreement, says Reliance.

The Identicom device, which is supplied by partner company Connexion2, uses Location-Based Service (LBS) technology to locate the user. By discreetly activating the device in the event of an incident, the user opens a live channel to the Reliance Monitoring Centre.

The centre is said to be BS5979 Cat II accredited, which proved fundamental in the company winning the contract. Reliance says its operators are intensively trained to interpret events and, by listening to and capturing evidence during an incident, they provide swift and proportional escalation, including police involvement, where required.  

Reliance Protect will be initially targeted at community workers who work with patients and their families, or associates who have a history of violence, alcohol or drug abuse, or clinical conditions, which might heighten risks to the lone worker.

For more information, go to

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