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• Using direct relationships to signpost local businesses to appropriate support and guidance;
• Using face-to-face engagement to understand local businesses’ diverse issues and challenges and feeding this information into local economic assessments;
• Taking an intelligence-led approach to targeting activity on the particular opportunities and threats faced by local economies and communities; and
• Developing collaborative approaches that deliver shared local and national priorities.Recommended approaches to developing regulatory services include adopting a continuous improvement culture, maximising use of resources, and creating better outcomes through local, regional and national partnerships and greater collaboration.LBRO chairman Clive Grace (pictured) said: “Councils need to be active in adversity. Their leadership has been critical to developing local ways forward amidst the global crisis. Better regulation has an important part to play, supporting business and protecting communities. Local-authority regulatory services are often the most visible face of councils to the business community. Their advice and their focus on rogue traders benefits compliant businesses and their customers alike and are essential at a time when many are struggling.”